WOOCS 2.1.9

Delivery

Delivery Charges & Time
Europe
Delivery costs 8 Euros, taking from 3-4 working days from dispatch

United States
Delivery costs USD 20, taking 5 working days from dispatch

China & Hong Kong
Delivery costs USD 10, taking 3-4 working days from dispatch

Rest of the world
Delivery costs USD 20, taking 5-7 working days from dispatch

Please note:

  1. All orders will be processed within 48 hours from the date of order at the shown prices and delivery conditions to the given address.
  2. Delivery dates are without obligation.
  3. Please notice that different causes can highly effect the delivery dates.
  4. International orders may be subject to customs taxes or delays while going through customs. Unfortunately, these are beyond our control and the recipient of the order will be responsible for these charges.
  5. Delivery is made at your risk and expense.
  6. Our products are handmade and therefore there is a risk that our products are not in stock. You will receive a notice about this directly upon purchasing, either we will notify you later by email.
  7. Delivery Restrictions – Hazardous Goods: unfortunately due to customs restrictions within certain countries/ states, we are unable to deliver some of our products which are considered hazardous due to them containing liquid. If there are restrictions to your delivery address we will notify you by email
  8. We do not dispatch or deliver at weekends or public holidays.
  9. Unfortunately we are unable to deliver to PO boxes or military bases.
  10. Due to the current political climate, additional security checks are taking place in many countries. This may result in a delay to the delivery of orders to certain countries.
  11. International orders may be subject to Customs inspections and additional costs based on each country’s specific regulations. The House of Opulence is not responsible for these actions or any reimbursement of customs fees or taxes. Should the recipient refuse to pay these charges, the purchaser will be liable to pay the returns costs. If the returns cost exceeds the products value and the option of abandoning/destroying the goods is chosen, no refund will be given for the order.
  12. For information about additional costs such as taxes, duties, import fees and custom fees as mentioned above please contact your local government or your post office. You can get an indication via the following website as well: dutycalculator.com
  13. All deliveries will be made via courier service where a signature is required. Please ensure that there will be somebody available at the delivery address to provide this. If there’s a safe place where your order can be left, please add the details on the delivery instructions during checkout.
  14. In the event that you should miss your scheduled delivery, the courier should leave a notification card and re-attempt the following working day. The courier will attempt delivery of the order on 2 consecutive working days, unless they are instructed by the recipient or a member of our Customer Service team to hold for a future delivery date. Should the courier be unable to complete delivery after the 2 attempts have been made, your order will be returned to us. In these cases The House of Opulence reserves the right to charge you again for any return and re-send costs that we incur.
  15. Please note that changes of delivery address will need to be made via the Customer Service team.
  16. If a parcel is returned, because the address was incomplete or incorrect, because you refused to accept it or because you didn’t pick it up at your post office in time, you will be charged for all shipping costs.